Cultivating Client Loyalty

ITC Cultivating Client Loyalty

Cultivating Client Loyalty (CCL) is a two-day, fast-paced instructor-led workshop that helps professional salespeople develop an understanding of the impact of client loyalty and then create loyalty-based relationships with senior executives in client organizations.

Each CCL workshop is based on findings from research with CXO-level executives who were each asked about their relationships with professional salespeople.

Learn how to ...

Plan an Initial Executive Call

using the CCL Internet Resource Guide and applying Perceptive Questioning Techniques to uncover where their company’s solutions can deliver the most value to the executive. You’ll also discuss roadblocks that may be put in place by executives in client organizations and what you can do to circumvent those roadblocks.


Communicate Your Value

by developing a Value Matrix that allows you to visually portray your solutions against the client’s key business initiatives and enables you to highlight your differentiated value – contrasted with that of your competitors. You’ll also learn how to develop a detailed but concise Value Proposition that enables you to clearly demonstrate your value.


Present Your Solution to Executives

in a structured, logical manner that clearly focuses on the client executive, as well as the executive’s company. You’ll first use a Checklist for Presenting Your Solution, as well as the CCL Executive Presentation Guide to effectively develop and format your presentation.


Become a Trusted Advisor

and focus on what you have to do to reach that level of business relationship with senior client executives. You’ll learn the implications of becoming a trusted advisor and how to make informed decisions regarding which executives to focus on to cultivate this level of relationship.

Who Should Attend?

CCL is designed for professional salespeople, account and relationship managers who need to effectively leverage their current relationships with senior client executives.

How You Will Benefit

CCL is delivered in one day by an experienced facilitator with prior business-to-business sales and sales management experience. Participants prepare for the workshop by reading and reviewing the RTC Technologies case study, which is then used as the basis for workshop activities.

The workshop is replete with activities that are readily transferred to the salesperson’s current client situations.


Learn Through a Compelling Case Study

ITC Cultivating Client Loyalty

Learning is supported by a compelling business case about a global manufacturer and how the lack of cultivating client loyalty could result in losing future sales opportunities to a number of competitors, as well as the more important loss of a longterm client relationship.



Take A Closer Look

Take an in-depth look at the workshop details, including workshop objectives and module content, with our CCL Design Document.

And our one-page CCL Flyer for a high-level overview of the CCL Workshop.

Email us at ITC to request your free course overview.


Excel to the Top!


To learn more about how the CCL Workshop,

call +44 (0) 845 6123535 or send us an email.

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